These Terms of Service ("Terms") govern your access to and use of the Honor Flight App web and mobile services (the "Services"). By accessing or using the Services, you agree to be bound by these Terms.
Subject to these Terms, we grant Customer a limited, non-exclusive, non-transferable right to access and use the Services solely for legitimate hub operations related to Veteran flight management. You may not resell, reverse engineer, scrape, or misuse the Services, nor use them for unlawful, harmful, or spam activity. The Services are not a life-safety or emergency service and must not be relied upon for time-critical medical or safety decisions.
Customer retains ownership of Customer Data. Customer grants us a license to host, process, transmit, and display Customer Data for the purpose of providing, securing, and improving the Services. We may use de-identified or aggregated data to improve the Services. OurPrivacy Policy describes our data practices.
Sensitive operational information about Veterans (e.g., mobility accommodations, coordination details) may be processed to enable safe and effective flights. This information is not intended to be medical or health information (PHI). However, we treat it with heightened security and access controls and offer aData Processing Addendum (DPA) to formalize processing roles, safeguards, and sub-processor disclosures.
Customer is responsible for obtaining lawful consent to contact recipients. The Services support opt-out keywords (e.g., "STOP" to cancel, "HELP" for help). Carrier rates may apply. We may throttle or suspend messaging to protect networks or comply with law. Certain SMS functionality may be limited during early rollout while full TCPA compliance workflows (consent capture, audit logging, automated opt-out confirmations) are being deployed; such pre-release functionality is provided on a beta, non-SLA basis.
We perform periodic backups of Customer Data (typically daily). While we endeavor to minimize data loss, Customer acknowledges the acceptable Recovery Point Objective (RPO) for standard plans may be up to 24 hours of data. Enhanced tiers may offer improved RPOs as documented in the SLA. Recovery Time Objectives (RTO) are targets, not guarantees, and may be affected by third-party infrastructure.
Hubs participating as Customers may receive support and service level commitments as described in our SLA. Community access is provided on a best-effort basis without SLA.
We use reputable providers (e.g., cloud hosting, email and SMS carriers) to deliver the Services. While we take reasonable steps to manage these providers, we are not responsible for outages or issues beyond our reasonable control.
We may modify the Services and these Terms with notice. Material changes for paid Customers will specify an effective date. Continued use after changes take effect constitutes acceptance.
We may suspend access for breach, risk, or legal compliance. Either party may terminate as described in the applicable order or plan. Customers can export their data; we delete Customer Data within a standard retention period after termination, except as required by law.
Except as expressly set out in the SLA for paid Customers, the Services are provided "as is" without warranties. To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages; our aggregate liability is limited to fees paid by Customer during the 12 months prior to the event giving rise to the claim.
These Terms are governed by and construed in accordance with the laws of the State of Delaware (its choice-of-law rules excluded). Venue for disputes lies exclusively in the state or federal courts located in Delaware. Operational activities or mission support that occur in other states (including Missouri) do not alter the governing law. The parties consent to personal jurisdiction in such courts. Nothing prevents the parties from mutually agreeing to arbitration for specific disputes.
For questions about these Terms, contact us at info@honorflight.app.